Return Policy

Important Notice – Hygienic Product Category

Wigs and hair products are considered hygienic and personal-use items.
For the safety and protection of all customers, opened, worn, or altered items cannot be returned or exchanged.

1. Refund Request Window

Refund or return requests must be submitted within 48 hours of delivery.
Requests submitted after this timeframe will not be accepted.

2. Eligibility for Return

To qualify for a return, the item must meet all of the following conditions:

Product is unopened, unused, and unaltered
Lace/net/cap is uncut and untouched
Hair has not been washed, brushed, styled, or installed
No makeup, odor, or signs of wear
All original packaging must be intact (wig net, box, labels, accessories)
Customer must contact us before shipping the item back
A valid RMA (Return Authorization Number) must be issued
Item must be shipped within the provided timeframe

Any item not meeting these conditions will be rejected.

3. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded:

Opened, worn, or tried-on items
Products with cut lace or altered construction
Customized or special-order items
Clearance / Final sale items
Returns sent without RMA approval
Items missing original packaging or accessories
Items that fail inspection

4. Color & Display Disclaimer

Color may vary slightly due to lighting, photography, or screen display differences.
Such variations are not considered defects and are not eligible for return.

5. Incorrect or Defective Items

If you believe you received the wrong item or a defective product, you must notify us within 48 hours of delivery and provide:

Order number
Clear photos or videos of the issue
Unboxing proof (if available)

Installed, worn, or altered items cannot be considered defective.

6. RMA Required

All approved returns will receive an RMA number.
Items sent back without an RMA will be automatically rejected.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is confirmed defective.

8. Inspection Requirement

Refunds are issued only after the item passes quality inspection.
Items that fail inspection will be returned to the customer without refund.

9. Shipping Fees Non-Refundable

Shipping costs, including express upgrades, are non-refundable.
If free shipping was used, the actual shipping cost may be deducted from the refund.

10. Final Decision

We reserve the right to make the final determination on all returns and refunds.
By placing an order, you agree to these terms.

If you have any questions, please don’t hesitate to contact us at **naturalwayhair@gmail.com**.