Frequently Asked Questions

Product Related

Will the wig color match the pictures exactly?

We strive to ensure our product images accurately represent the colors, but due to different monitor settings, actual colors may vary slightly. If you have questions about a specific color, please contact us for additional product photos.

How do I choose the right wig color for me?

You can use our color filter feature to browse different shades. We offer a wide range of colors, including natural tones and fashion colors. We recommend choosing based on your skin tone and personal style.

Can I dye or perm the wig?

This depends on the wig material. Human hair wigs can be dyed and permed, but synthetic fiber wigs are not recommended for chemical treatments. Please check the product description or contact us for details.

How long will my wig last?

With proper care, human hair wigs can last 6-12 months or longer, while synthetic wigs typically last 3-6 months.

Shipping Related

Which countries do you ship to?

We offer international shipping to multiple countries and regions worldwide.

How long does shipping take?

Delivery time depends on your location. Within Canada, it typically takes 3-7 business days. International shipping may take 7-21 business days.

How much is shipping?

Shipping costs are calculated based on order weight, volume, and destination address. You'll see the exact shipping cost at checkout.

Can I track my order?

Yes! Once your order ships, we'll send a tracking number to your email.

Returns & Exchanges

Can I return or exchange my wig?

For hygiene reasons, wig products are generally not eligible for return once the package is opened. If there's a quality issue with your product, please contact us within 2 days of receipt.

What if I receive a defective product?

Please contact our customer service team immediately at naturalwayhair@gmail.com with photos. We'll resolve the issue as quickly as possible.

Care & Maintenance

How do I wash and care for my wig?

Use a gentle shampoo with cold or lukewarm water, wash gently, and air dry naturally. Avoid using high heat from blow dryers. When not in use, store on a wig stand to maintain its shape.

Can I wear my wig every day?

Yes, but we recommend regular cleaning and maintenance, and giving your wig a 'rest' periodically to extend its lifespan.

Payment Related

What payment methods do you accept?

We accept credit cards, debit cards, and other payment methods supported by Shopify Payments.

Is payment secure?

Yes, we use Shopify's secure payment system, and all transactions are encrypted for your protection.